Commercial & Customer Operations Manager
IT - Manager
Brisbane, Queensland
Contract to end of September 2026 with potential extension | Fortitude Valley QLD | Hybrid Working
Lime Recruitment is currently working with a large Queensland government client to recruit an experienced Commercial & Customer Operations Manager. In this role you will work hands-on to renew existing customer Service Level Agreements (SLAs), develop new customer SLAs for new services, establish standardised work package templates and begin to enhance associated processes, and implement practical tools that improve customer onboarding and service visibility.
Key responsibilities
Lime Recruitment is currently working with a large Queensland government client to recruit an experienced Commercial & Customer Operations Manager. In this role you will work hands-on to renew existing customer Service Level Agreements (SLAs), develop new customer SLAs for new services, establish standardised work package templates and begin to enhance associated processes, and implement practical tools that improve customer onboarding and service visibility.
Key responsibilities
- Complete the renewal cycle of FY26–27 customer SLAs
- Develop SLA artefacts for new customers/services.
- Uplift and implement standard work package and Statement of Work (SOW) templates
- Establish and maintain a central register and overview of customer commitments, SLAs, work packages and service status.
- Support clearing of back-log of service requests.
- Work collaboratively across Finance, Business Analysts, Project Delivery and Technical teams to reduce customer onboarding bottlenecks and improve end-to-end engagement.
- Evaluate the effectiveness of the customer engagement and service coordination function and provide recommendations to the Director on the ongoing operating model, processes, capability and resourcing required to support the CBI Service Model.
About you
- Demonstrated ability to independently deliver operational and commercial artefacts, including service agreements, work packages and customer documentation.
- Highly organised with exceptional planning, coordination and prioritisation skills.
- Strong stakeholder engagement and relationship management skills, with the ability to work effectively across customers, project teams and technical specialists.
- Excellent written communication, facilitation and documentation skills.
- Proactive, outcomes-focused and comfortable working in ambiguous, fast-paced environments.
- Strong judgement with the ability to identify issues, remove bottlenecks and drive practical improvements.
Why apply through Lime Recruitment?
Enjoy two pay runs per week without contractor fees. As a Queensland owned agency, we offer personalised service and are a Tier 1 supplier to the Queensland Government. Awarded Australia’s top performing small agency in 2021 and 2022, with a finalist spot in 2023. Partner with Lime for genuine, experienced, friendly recruiters dedicated to securing the best opportunities for you. Apply now or contact Daniel Keyte on 0433 013 200 or daniel@limejobs.com.au to find out more!Kate Gear
Why work with Lime?
At Lime, we take the time to understand what you want from your next role, then connect you with opportunities that genuinely fit.
We make contracting simple. We run two pay cycles each week, charge no contractor fees, and fund our own payroll, so our contractors are paid reliably and on time.
We make contracting simple. We run two pay cycles each week, charge no contractor fees, and fund our own payroll, so our contractors are paid reliably and on time.
The team behind the lime
Lime Recruitment is a Brisbane-based team of experienced ICT recruiters who stay close to the market and the people in it.
For over 16 years, we’ve helped clients and contractors navigate ICT contracting with clear advice, fast action, and honest communication. We don’t rely on volume or scripts, we guide you through the process, take responsibility for outcomes, and stay accountable from first conversation to final placement.
That’s why so many people return to Lime and recommend us to others.
Proof is better than promises. Hear from the contractors, candidates and clients we’ve supported.
